UPDATED January 1, 2012
POLICIES
Ravena Designs is here to answer any questions you have about our products, our web site or an order you have already placed. We are here to help:
By email: Use our Contact Us page.
By Mail:
Ravena Designs
P.O. Box 651074
Sterling, VA 20165-10714
SHIPPING INFORMATION
Our US shipping schedule:
All items are listed with a weight. Our shipping is determined by the total weight of your package.
1.0lbs = $4.00
0.5lbs = $2.00
To determine your shipping cost, add the weight of each product. Once totaled, determine your cost. For Example:
Total weight = 2.5lbs
$4.00 x 2.5 = $10.00
* Virginia Residents: an additional 5% tax will be added the final total (includes shipping fee).
Our International shipping schedule:
All items are listed with a weight. Our shipping is determined by the total weight of your package.
1.0lbs = $8.00
0.5lbs = $4.00
To determine your shipping cost, add the weight of each product. Once totaled, determine your cost. For Example:
Total weight = 2.5lbs
($8.00 x 2) + ($4.00 x .5) = $20.00
If you ever have any questions about shipping or would like us to send you a shipping total, please visit our Contact Us page and tell us how we can help.
WHEN ORDERING MULTIPLE ITEMS:
When multiple items are ordered, the shipping cost can sometimes become highly exaggerated. Please continue through the ordering process. We will determine the correct shipping (plus handling) cost and happily refund the difference via PayPal. If paying with a credit card, we will only charge the correct shipping price to your card and send you an email with the correct total.
We are sorry for any inconvenience!
ORDER INFORMATION
All prices are in US Dollars
International customers: please see XE.com for an idea of current exchange rates or call your credit card company for their rate.
For the most convenient ordering, use our online shopping cart.
Types of Payment:
Payments can be made via PayPal or Credit Card (Visa/Mastercard). Continue through the checkout and the option to pay via PayPal or Credit Card will be available.
Cashier checks and personal checks are also accepted; however, merchandise cannot be shipped until payment is received and funds are confirmed. All payments must be in US DOLLARS.
Sorry but C.O.D. orders cannot be accepted.
* Virginia Residents: an additional 5% tax will be added to the final total (includes shipping fee).
All the in-stock items will be shipped within 1 - 3 days of receiving payment & confirming funds.
DELIVERY INFORMATION
For delivery in the US:
Most U.S. orders are shipped by United States Postal Service (USPS).
Delivery for Orders:
We ship most packages priority mail unless otherwise instructed by you. Please provide special mailing instructions when submitting your request.
For International delivery:
Ravena Designs ships to almost every country in the world. International orders are shipped with either UPS or US Post Office depending on the items ordered.
A street address is required for delivery.
Your order may be subject to import duties and taxes.
Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping an order to a destination outside the U.S. Please contact your local customs office for more information regarding these charges.
Secure Address/Lost Packages:
Packages from Ravena Designs do not require a signature and will be left at the shipping address. It is the customer's responsibility to provide a secure shipping address.
CANCELLATIONS
In-stock item which have been shipped cannot be cancelled.
RETURNS
Returns will NOT be honored. Any and all flaws will be described in the description so please select carefully. All items sold AS IS.
EXCHANGE POLICY
Due to our current status, exchanges will no longer be accepted.
CHANGES IN TERMS & CONDITIONS
Ravena Designs may change these terms and conditions with or without notice. Please review this link regularly to see any changes.
